To address resident’s concerns regarding the quality of our water, the City has developed measures to work with individual households concerned with their water quality.
The City will proactively take the following steps related to residents’ water meters by doing the following:
- The city will provide water filters free of charge to any household that previously tested above the EPA action level. Please contact 311 or visit the Chicago Department of Water Management website for more information.
- Starting with the most recent meter installations, the city will be notifying metered homes of the preliminary data before the end of November. These metered homes may request a water filter set free of charge.
- Going forward, residents can request a free water filter when their meter is installed.
Any resident who is concerned about their water quality can call 3-1-1 or visit chicagowaterquality.org to request a free water lead test kit. A kit will be sent to you with instructions for collecting the water samples. When you are done with the sampling, simply visit chicagowaterquality.org and schedule a time to have your samples picked up. You will be notified of your results and if they exceed the EPA action level, DWM will visit your home with a sanitary engineer, plumber, and electrician to investigate a number of possible contributing factors and create a mitigation plan.
Residents who are concerned about lead levels are also encouraged to continue to flush, or run their water continuously for at least five minutes, before consuming water. Studies show that in almost every case, flushing remains an effective approach to lowering lead levels and exposure. Ways to flush include showering, as well as washing clothes and dishes.
For more information, check out the FAQ section of the DWM website here.