Built with Chicagoans, for Chicagoans, the new 311 website and mobile app offer an improved customer experience and delivery of city services – providing greater transparency and more ways to submit and track service requests. Explore the new 311 today.
311 vs. 911
Call 911 while the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g., burglary in progress, incident involving injuries, quieting loud neighbors, etc.). You should contact 311 if the incident you are reporting has occurred and the offender is gone from the scene.
Use 311 to find information, request non-emergency services, or report non-emergency issues. You can call 311 to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting. Contacting 311 gives you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district.
Visit the new 311 website for more information here.